Island Mystery Shoppers Agreement

Shopper Agreement

All mystery shoppers are INDEPENDENT CONTRACTORS for Island Mystery Shopping co. This contract is made between Island Mystery Shopping under the laws of the Arab Republic of Egypt with its principal place of business, herein referred to as “Island Mystery Shopping” and you, an Independent Contractor Mystery Shopper, herein after referred to as “Mystery Shopper”.

Island Mystery Shopping is in the business of providing customer service evaluations and undisclosed examinations of clients’ businesses and the operation and in the conduct of said business desires to have the following services to be performed by the Mystery Shopper. Mystery Shopper agrees to perform these services for Island Mystery Shopping under the terms set forth this contract. In consideration of the mutual promises set forth herein, Island Mystery Shopping and Mystery Shopper agree as follows:

NATURE OF WORK: The Mystery Shopper will secretively evaluate clients’ establishments and accurately and honestly document his/her factual experiences and report them to Island Mystery Shopping within 24 hours of the evaluation. If the Mystery Shopper does not complete the assignment as specified, their secret identification is compromised, their report is not accurate or not submitted to Company within 24 hours, then the report will be considered invalid and Shopper will not be compensated for that specific assignment. Writing an external social media review or any external communication to any governing body (Health Department, Better Business Bureau, etc.) regarding your mystery shop experience or any details from your assignment is prohibited by you and any guest that accompanied you on the evaluation.

UNIQUE REPORTS: If Shopper is conducting more than one shop for the same client, each shop report must be filled out on its own accord with a matching receipt and other required materials. Duplicate shop reports, receipts, pictures, or other materials will not be accepted.

LOCATIONS & TRANSPORTATION: It is understood that Shopper’s services will be rendered at various locations that may involve transportation. Transportation costs, such as gas, tolls, parking, etc. are the Mystery Shopper’s responsibility and will not be reimbursed by Island Mystery Shopping unless otherwise specified. The Mystery Shopper is required to carry adequate automobile insurance. Island Mystery Shopping is not liable for any accidents, injuries, violations, or expenses affiliated with the Mystery Shopper’s operation of automobiles.

DATE AND HOURS: If an assignment is to be completed on a certain date or during specific hours, then the date and hours will be included in the assignment instructions and the Mystery Shopper is expected to complete the assignment only during these dates and hours. Assignments not completed during the specified dates or hours will be considered invalid and the Mystery Shopper will not be compensated for that specific assignment. Shopper is responsible for calling the location before the evaluation, to ensure the location is open. If an evaluation is attempted, and the location is not open, the shopper will not be paid for the attempt.

PAY STRUCTURE: Company will pay Shopper per assignment, 30 to 45 days following the submission of all necessary documents as set out in assignment guidelines. The rate of pay varies based on the costs, complexity, time, and location of a job assigned. All of this information concerning pay is clearly disclosed when the Mystery Shopper accepts an assignment. In most cases, the pay rate is a flat rate and is not adjusted based on actual expenses. For example, If the rate of pay is 50 L.E. and Shopper spends 60 L.E. on expenses to complete the shop, then the shopper will still only be paid 50 L.E. total. Additional compensation for expenses, meals, gas, tax, tips, etc. will not be provided by Island Mystery Shopping if it's not included and mentioned in the scenario.

STATUS OF THE MYSTERY SHOPPER: This contract calls for understanding and recognition of Mystery Shopper as an INDEPENDENT CONTRACTOR. The Mystery Shopper will not be considered an employee of Island Mystery Shopping for any reason. Company is not liable or responsible for Shopper’s actions, behavior, language, appearance, workman’s compensation, and/or insurance coverage. Island Mystery Shopping is not liable for any accidents, injuries, or incidents that the Mystery Shopper is involved in during assignments. The Mystery Shopper is solely responsible for reporting and paying his/her applicable taxes.

NON-REPRESENTATION & DISCLOSURE: the Mystery Shopper will not disclose the confidentiality of Island Mystery Shopping information or any part thereof, to any person, firm, corporation, association, or other entity for any reason or purpose whatsoever, without the consent of Island Mystery Shopping. Under no circumstances will the Mystery Shopper ever disclose, during the course of the job assigned that he/she is a mystery shopper, secret shopper, evaluator, auditor, or anything of the like pertaining to description of his/her purpose for Island Mystery Shopping. The Mystery Shopper may never contact any of Island Mystery Shopping company’s clients directly for any reason at any time. Violation of this clause of the agreement will result in Mystery Shopper ending their relationship with Island Mystery Shopping and forfeiting any due compensation.

CONDUCT OF THE MYSTERY SHOPPERS: the Mystery Shopper will always conduct themselves in a professional manner when they are on an assignment for Island Mystery Shopping with appearance, language, and behavior that are considered appropriate, professional, and respectful. The Mystery Shopper and all guests with the shopper will not consume more than TWO alcoholic beverages each when they are on an assignment for Island Mystery Shopping. Failure to follow this code of conduct will result in loss of payment/reimbursement for the mystery shop and may lead to the deactivation of the Mystery Shopper’s account. Island Mystery Shopping is not liable or responsible for the Mystery Shopper’s actions, behavior, language, appearance, workman’s compensation, and/or insurance coverage. Company is not liable for any accidents, injuries, or incidents that the Mystery Shopper is involved in during assignments.

FRAUDULENT ACTIVITY: Making false or inaccurate statements in mystery shop reports, manipulating or modifying receipts or other images, or misrepresenting Shopper’s identity with different profiles, names, or ages is considered fraudulent activity and will not be accepted or dealt with. The majority of our clients uses video surveillance within their establishments and will cross reference shop reports with their security footage. It’s extremely important that the facts and statements that you provide in your shop reports are accurate and precise. Any discrepancies between the client’s security feed and the mystery shop report will justify a declined report. Fraudulent activity by Shopper that negatively impacts the business relationship with Island Mystery Shopping company’s clients and leads to cancellation of service or decrease in revenue is taken very seriously. Island mystery shopping reserves the right to collect all current and future lost revenue that resulted due to the fraudulent activity, along with monetary and brand damages.

AGE RESTRICTED ASSIGNMENTS: Some mystery shops are age restricted assignments that require proof of identification on location with a written report. Some clients use video surveillance to verify that the mystery shopper on location matches the ID provided with the report. Identification fraud, by using a fraudulent ID or by misrepresenting the age or identity of an individual, is a felony and will be prosecuted to the fullest extent of the law. Island Mystery Shopping reserves the right to collect all current and future lost revenue that resulted due to the fraudulent activity, along with monetary and brand damages.

MAINTAINING ACCOUNT INTEGRITY: The Mystery Shopper will only create one mystery shopper account with Island Mystery Shopping Company. If the Mystery Shopper does not know their log-in information, they will contact Island Mystery Shopping Company to gain access to their account and will never create a duplicate account. If the Mystery Shopper’s account has been deactivated by the company, the Mystery Shopper may not create a new account under another name. The mystery Shopper must be the only person who uses their account. Spouses, partners, and other family members must create their own accounts with Island Mystery Shopping Company before conducting shops.

CONFLICT OF INTEREST: If at any time the Mystery Shopper has been employed, becomes employed or has a relative or friend that is employed by a client that Island Mystery Shopping has assigned the Mystery Shopper to; the Mystery Shopper agrees to decline the assignment and/or notify the Company of such employment. If the Mystery Shopper works for another Secret Shopper’s company or one offering similar services, he/she will not disclose any information about the Company to the opposing company.

INSURANCE: Each Mystery Shopper is responsible for carrying his/her own automobile insurance and may be asked to provide proof of insurance to Island Mystery Shopping.

LIABILITY: Island Mystery Shopping disclaims any liability for any injury that is either in an automobile, at an assignment, or in the office which injury may occur to the Mystery Shopper or to another individual because of the Mystery Shopper. Island Mystery Shopping is not liable or responsible for Shopper’s actions, behavior, language, appearance, workman’s compensation, and/or insurance coverage.

MSPA CODE OF PROFESSIONAL STANDARDS AND ETHICS AGREEMENT: Island Mystery Shopping is a proud member of the Mystery Shopper Providers Association (MSPA) and expects all of our Shoppers to follow the “Professional Standards and Ethics Agreement” enforced by this professional industry association. The “Rules of Ethical Conduct” are shown below and are included in Island Mystery Shopping Company’s agreement:

I agree to perform all shops to the best of my ability.
I agree to perform all shops with honesty and integrity.
I agree to submit all reports on or before the deadline.
I agree to honor all confidentiality agreements.
I agree to give immediate notice to the Mystery shopping company if I cannot perform a shop for any reason.
I agree to return follow up calls or e-mails in a timely manner.
I agree to keep paperwork and notes for at least 60 days in case questions arise by the client.
I will not perform a shop unless I have thoroughly read each question on the survey and the guidelines provided by the shopping provider.
I will not falsify or misrepresent reports.
I will not ask or encourage anyone to break confidentiality agreements with other firms for whom they conduct mystery shopping assignments.
I will not use any MSPA media to publish complaints against vendors, clients, shoppers or mystery shopper providers.
I will not share information with others on which company shops or which clients are performed by the Mystery shopping company.
I will not share information with others on shopping fees and reimbursements for specific clients.
I will not share the results of a shop with others in order to protect the client's confidentiality.
I will not perform any shops under the influence of illegal drugs, or prescription drugs that might impair my abilities.
I agree not to become inebriated beyond the legal limits set by the Law or perform any other activity that may cause harm to myself or others while mystery shopping.
I will not contact a client directly without approval of the Mystery shopping company.
I will not disrupt the normal business flow of an operation in the process of performing a shop (do not cause a scene)
I will not announce myself as a mystery shopper to the business being shopped unless given specific instructions by the Mystery shopping company I will not accept a mystery shopping assignment for a business that I, my family or friends work for I will not list any shopping company I work for as an “employee” on any forms (especially unemployment forms) if I am hired strictly as an independent contractor for that company.

Because you AGREE to the document during your application process, it is not necessary to send it back to our office until requested. Please keep a copy of this agreement in your files and refer to it when completing an assignment for Island Mystery Shopping Company As a Mystery Shopper for island Mystery Shopping, you are legally bound by the terms described above.

NO CRIMINAL BACKGROUND: Shopper certifies that s/he has no criminal background. Island Mystery Shoppreserve the right to immediately suspend Shopper’s eligibility if this certification is found to be false.

I agree