Employee & Customer Experience Diagnostic

How Customer and Employee Centric are you??

This is a short version of the full Employee & Customer Experience Diagnostic that I provide when you start your Customer eXperience Strategy, however this mini-version will give you some insight of where you are now, what you are doing brilliantly and where you could improve.

There are 5 simple questions for each component, which will take you about 2 minutes each therefore put aside 10 minutes to do this. Please, feel free to select 'Rather not say' or leave the text box blank if you rather not answer some of the questions, it is to get you thinking not to interrogate you.

Once you have finished answering the survey, you will receive an overview report, helping you generate exciting ideas to drive your business to success and if you need further inspiration to enhance the harmony in your environments, increase your employees' engagement and customer loyalty through a caring service culture, you know where I am…

ABOUT YOU AND YOUR ORGANISATION